Property reference

`com.glide.cs.portal_url_mapping.csm.kb_knowledge`

The com.glide.cs.portal_url_mapping.csm.kb_knowledge property defines the URL mapping for accessing knowledge base articles in the Customer Service Management module. Admins should review this setting to ensure that users can correctly navigate to knowledge articles from the portal.

Default: /csm?id=kb_article&sys_id={{data.sys_id}} Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property specifies the URL format used to access knowledge base articles within the CSM application.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "/csm?id=kb_article&sys_id={{data.sys_id}}", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring or troubleshooting knowledge base access in the portal.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.portal_url_mapping.csm.kb_knowledge`
Sys ID	`32d5d8b73b2123009cbbcea234efc4e8`
Type	string
Application	Global
Default value	`/csm?id=kb_article&sys_id={{data.sys_id}}`
Description	CSM Knowledge Base URL Mapping
Updated	2018-11-09 18:13:17

Sources

Official references and nearby text excerpts where this property appears.