Property reference

`com.glide.cs.portal_url_mapping.csm.sn_customerservice_case`

The property com.glide.cs.portal_url_mapping.csm.sn_customerservice_case defines the URL mapping for accessing customer service case records. Admins should review this setting to ensure that users can navigate to the correct case records in the customer service portal.

Default: /csm?id=csm_ticket&table=sn_customerservice_case&sys_id={{data.sys_id}}&view=csp Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It specifies the URL structure used to access customer service case records in the portal, impacting how users interact with case data.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "/csm?id=csm_ticket&table=sn_customerservice_case&sys_id={{data.sys_id}}&view=csp", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring portal access or troubleshooting case record navigation.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.portal_url_mapping.csm.sn_customerservice_case`
Sys ID	`3ce604f33b2123009cbbcea234efc47a`
Type	string
Application	Global
Default value	`/csm?id=csm_ticket&table=sn_customerservice_case&sys_id={{data.sys_id}}&view=csp`
Description	CSM Customer Service Case Record Mapping
Updated	2018-11-09 18:14:10

Sources

Official references and nearby text excerpts where this property appears.