Property reference

`com.glide.cs.portal_url_mapping.csp.sn_customerservice_case`

The com.glide.cs.portal_url_mapping.csp.sn_customerservice_case property defines the URL mapping for Customer Service Case records in the CSP portal. Admins should review this setting to ensure correct navigation to case records from the portal interface.

Default: /csp?id=csm_ticket&table=sn_customerservice_case&sys_id={{data.sys_id}}&view=css Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property specifies the URL structure used to access Customer Service Case records in the CSP portal, impacting how users interact with case details.
What area does it affect?	CSP Portal Navigation
What does the default mean?	The default value is "/csp?id=csm_ticket&table=sn_customerservice_case&sys_id={{data.sys_id}}&view=css", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring portal access or troubleshooting case record links.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.portal_url_mapping.csp.sn_customerservice_case`
Sys ID	`c437c4f33b2123009cbbcea234efc4e5`
Type	string
Application	Global
Default value	`/csp?id=csm_ticket&table=sn_customerservice_case&sys_id={{data.sys_id}}&view=css`
Description	CSP Customer Service Case Record Mapping
Updated	2018-11-09 18:15:09

Sources

Official references and nearby text excerpts where this property appears.