Property reference

`com.glide.cs.portal_url_mapping.esc.universal_request`

The property com.glide.cs.portal_url_mapping.esc.universal_request defines the URL structure for accessing the Universal Request feature. Admins should review this setting to ensure that the URL directs users correctly to the intended request form.

Default: /esc?id=standard_ticket&sys_id={{data.sys_id}}&table=universal_request
Type: string
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It specifies the URL mapping for the Universal Request, allowing users to access specific request forms through a defined link structure.
What area does it affect?	Universal Request feature
What does the default mean?	The default value is "/esc?id=standard_ticket&sys_id={{data.sys_id}}&table=universal_request", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring or troubleshooting access to the Universal Request functionality.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.portal_url_mapping.esc.universal_request`
Sys ID	`53ef2b0353e700101db6ddeeff7b12c5`
Type	string
Application	Global
Default value	`/esc?id=standard_ticket&sys_id={{data.sys_id}}&table=universal_request`
Description	URL mapping for Universal Request
Updated	2020-03-19 11:49:09

Sources

Official references and nearby text excerpts where this property appears.

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.portal_url_mapping.csp.sn_customerservice_case This property specifies the URL structure used to access Customer Service Case records in the CSP portal, impa com.glide.cs.portal_url_mapping.csp.sn_publications_publication This property configures the URL structure for accessing specific CSP publications within the ServiceNow platf com.glide.cs.portal_url_mapping.csp.wm_order This property specifies the URL format for WM Order records in the CSM portal, allowing for direct access via com.glide.cs.portal_url_mapping.esc.sys_user It configures the URL that maps to user profiles in the system, affecting how user data is accessed in the Emp com.glide.cs.portal_url_mapping.portal.kb_knowledge This property previously defined the portal context for knowledge articles but is now obsolete. com.glide.cs.portal_url_mapping.portal.sc_cat_item This property previously defined the portal URL mapping for service catalog items but is now obsolete. com.glide.cs.portal_url_mapping.portal.sys_user This property previously defined the portal URL mapping for sys_user but is now obsolete. com.glide.cs.preserve_requester_language_on_refresh It controls whether the requester’s language is preserved when the Virtual Agent Web Client is refreshed, impa

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