com.glide.cs.portal_url_mapping.portal.kb_knowledge

ServiceNow property description:

DEPRECATED - no longer used. Refer to "Default portal context to use for kb_article" in sys_cs_portal_url_mapping.

Attributes

  • Sys ID: 04f11456530120103296ddeeff7b1203
  • Type: string
  • Application: Global
  • Default value: sp
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AI generated property description:

The ServiceNow property `com.glide.cs.portal_url_mapping.portal.kb_knowledge` is used to define the URL mapping for knowledge articles within the context of a specific portal. This property ensures that when a knowledge article is accessed through a conversational interface, it directs the user to the appropriate portal URL. The configuration of this property is essential for maintaining a seamless user experience by ensuring that knowledge articles are consistently accessible through the designated portal. This setup is particularly useful in environments where multiple portals are in use, allowing for precise control over URL routing. Proper configuration of this property helps in aligning the knowledge management system with the overall portal strategy.

Source

Related property: com.glide.cs.portal_url_mapping._default.kb_knowledge