SN System Properties Reference
Property reference

com.glide.cs.preserve_requester_language_on_refresh

The property com.glide.cs.preserve_requester_language_on_refresh determines if the language of the requester session is maintained during a refresh of the Virtual Agent Web Client. Admins should care about this setting to ensure a consistent user experience in ongoing conversations.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It controls whether the requester’s language is preserved when the Virtual Agent Web Client is refreshed, impacting user interaction continuity.
What area does it affect? Virtual Agent Web Client
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring language settings for user interactions in the Virtual Agent.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.preserve_requester_language_on_refresh
Sys ID 4cebd49453ae21103296ddeeff7b12a0
Type boolean
Application Global
Default value true
Description This sys property defines whether the current in progress conversation's requester session language is used when the Virtual Agent Web Client is refreshed.
Updated 2024-05-25 03:48:18