com.glide.cs.profanity.filter.inline_messageThe com.glide.cs.profanity.filter.inline_message property prevents profane messages from being sent in a conversation. Instead, a predefined message is displayed, ensuring that inappropriate language does not appear in communications.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the inline message displayed when a profane message is blocked in a conversation. |
|---|---|
| What area does it affect? | Live Agent Conversations |
| What does the default mean? | The default value is "Not sent due to flagged language", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when setting up communication standards or adjusting profanity filters. |
Raw metadata from the property record.
| Property name | com.glide.cs.profanity.filter.inline_message |
|---|---|
| Sys ID | 63b00032c3733010634cdb450a40ddfa |
| Type | string |
| Application | Global |
| Default value | Not sent due to flagged language |
| Description | In a LA conversation, if a message sent by the agent/requester is profane, it will not be sent and this message will be displayed. |
| Updated | 2024-05-25 03:39:00 |
Official references and nearby text excerpts where this property appears.