SN System Properties Reference
Property reference

com.glide.cs.rich_converter_case_html

The com.glide.cs.rich_converter_case_html property defines the HTML structure for displaying case information in a formatted table. Admins should review this property to customize the appearance of case details presented to users.

Default: <table class="card" style="background-color:var(--button-background-color);padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;width:80vw;max-width:500px;" > <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@number@@@</td><td class = "value"><a class = "link" target="_blank" href="___href___" style="color:--client-link-color;" >###number###</a></td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@contact_type@@@</td><td class = "value">###contact_type###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@state@@@</td><td class = "value">###state###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@priority@@@</td><td class = "value">###priority###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_on@@@</td><td class = "value">###sys_updated_on###</td></tr> </table> Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the HTML layout for case information, affecting how data is visually represented in the ServiceNow platform.
What area does it affect? Case Management
What does the default mean? The default value is "<table class="card" style="background-color:var(--button-background-color);padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;width:80vw;max-width:500px;" > <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@number@@@</td><td class = "value"><a class = "link" target="_blank" href="___href___" style="color:--client-link-color;" >###number###</a></td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@contact_type@@@</td><td class = "value">###contact_type###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@state@@@</td><td class = "value">###state###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@priority@@@</td><td class = "value">###priority###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_on@@@</td><td class = "value">###sys_updated_on###</td></tr> </table>", which is the baseline setting used unless it is changed.
When should you review it? Review this property when needing to adjust the presentation of case details for user interfaces.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.rich_converter_case_html
Sys ID 81472ab3c39113009cbbdccdf3d3aecb
Type string
Application Global
Default value <table class="card" style="background-color:var(--button-background-color);padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;width:80vw;max-width:500px;" > <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@number@@@</td><td class = "value"><a class = "link" target="_blank" href="___href___" style="color:--client-link-color;" >###number###</a></td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@contact_type@@@</td><td class = "value">###contact_type###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@state@@@</td><td class = "value">###state###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@priority@@@</td><td class = "value">###priority###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_on@@@</td><td class = "value">###sys_updated_on###</td></tr> </table>
Description
Updated 2024-05-25 03:39:03

Sources

Official references and nearby text excerpts where this property appears.