SN System Properties Reference
Property reference

com.glide.cs.sensitive.data.agent_message

The com.glide.cs.sensitive.data.agent_message property defines the inline message displayed to agents when they receive sensitive data from a requester. This ensures that agents are informed about the masking of sensitive information, maintaining requester privacy during interactions.

Default: A portion of this message has been masked to protect the requester's privacy Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the message shown to agents regarding the masking of sensitive data received from requesters, helping to uphold privacy standards.
What area does it affect? Sensitive Data Handling
What does the default mean? The default value is "A portion of this message has been masked to protect the requester's privacy", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting privacy settings or updating messaging for agents handling sensitive information.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.sensitive.data.agent_message
Sys ID 2233248e53c23010b6e8ddeeff7b12d3
Type string
Application Global
Default value A portion of this message has been masked to protect the requester's privacy
Description Inline agent message (when agent receives sensitive data from requester)
Updated 2024-05-25 03:38:55