com.glide.cs.settings.show_message_previewThe property com.glide.cs.settings.show_message_preview controls the visibility of unread message previews in the virtual agent web-client. When set to true, users can see message previews, enhancing their interaction experience with the virtual agent.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables the display of unread message previews in the virtual agent web-client, affecting user engagement. |
|---|---|
| What area does it affect? | Virtual Agent Web-Client |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | An admin should review this property when configuring user experience settings for the virtual agent. |
Raw metadata from the property record.
| Property name | com.glide.cs.settings.show_message_preview |
|---|---|
| Sys ID | 23a46ec3b76111107fc19e68ee11a963 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Determines if unread message previews will show up on the virtual agent web-client |
| Updated | 2024-05-25 03:38:55 |