SN System Properties Reference
Property reference

com.glide.cs.skippable_control_max_count

The com.glide.cs.skippable_control_max_count property sets a limit on the number of loops allowed for skippable rich controls. Admins should monitor this setting to prevent excessive loops that could disrupt message processing in CCIF channels and affect the Virtual Agent's performance.

Default: 10 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines the maximum number of processing loops for skippable rich controls, specifically for CCIF channels, to ensure system stability.
What area does it affect? Virtual Agent message processing
What does the default mean? The default value is "10", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when configuring CCIF channels or troubleshooting message processing issues.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.skippable_control_max_count
Sys ID 8a6c041053b311101fdbddeeff7b1279
Type integer
Application Global
Default value 10
Description This is the limit of how many loops are allowed when dealing with skippable rich controls. This setting is only relevant to CCIF channels. When the maximum number of loops are met, message processing will halt in order to protect Virtual Agent as a whole.
Updated 2024-05-25 03:39:03