Property reference

`com.glide.cs.to`

The com.glide.cs.to property configures the endpoint for connecting users to live agents during conversations. Admins should review this setting to ensure proper routing of live chat interactions and to maintain effective communication channels.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property specifies the connection point for live agent interactions within the conversational interface, impacting how users are transferred to human support.
What area does it affect?	Live Agent Interaction
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when setting up or troubleshooting live chat features.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.to`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... vaSystem.getTopicSelectionMessage() Returns a UI message with the issue or request? Or take a look with." (The message is different messaging apps such as Micro Slack). This method is returned property com.glide.cs.to vaSystem.getTranscript() Gets the conversation transcrip vaSystem.isLiveAgentAvailable() Checks whether a live agent is receive a conversation that is tr from the bot. To transfer a conv a live agent, call this ...

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com.glide.cs.task.cache.enabled This property enables or disables caching for task data, impacting how quickly tasks are retrieved and process com.glide.cs.task.transaction.enabled This property controls whether task transaction processing is active, impacting how tasks are managed within t com.glide.cs.time_tracking.enabled This property enables performance tracing for Unified Search Time, allowing for detailed analysis of search op com.glide.cs.timed.enabled This property enables or disables the functionality for timed events within the ServiceNow platform, affecting com.glide.cs.topic_choice_list_message It sets the default prompt for users to select an item from a choice list, guiding them in making their select com.glide.cs.topic_confirmation_message This property sets the confirmation message shown to users when they select a topic, allowing customization of com.glide.cs.topic_discovery_id It defines the unique identifier for the `_topic_discovery_` topic, impacting how topics are managed within th com.glide.cs.topic_picker_button_label This property specifies the text displayed on the button that, when clicked, shows all available topics in a v

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