SN System Properties Reference
Property reference

com.glide.cs.topic_picker_msg

The com.glide.cs.topic_picker_msg property defines the greeting message shown to users at the start of a conversation. Admins should review this message to ensure it aligns with their support tone and provides clear guidance for user interactions.

Default: Hi {0}, please enter your request or make a selection of what I can help with. You can type {1} any time when you need help. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the initial greeting message displayed to users when they initiate a conversation, helping set the context for their requests.
What area does it affect? User Interaction
What does the default mean? The default value is "Hi {0}, please enter your request or make a selection of what I can help with. You can type {1} any time when you need help.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating user engagement strategies or modifying conversation flows.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.topic_picker_msg
Sys ID d130347a9fe310100d74d46d842e70a1
Type string
Application Global
Default value Hi {0}, please enter your request or make a selection of what I can help with. You can type {1} any time when you need help.
Description Message displayed to greet users when conversation starts.
Updated 2024-05-25 04:05:10