com.glide.cs.transfer_to_queue_msgThe com.glide.cs.transfer_to_queue_msg property defines the message sent when an agent transfers a conversation to a different queue. Admins should review this property to customize the notification message for better clarity and user experience.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the message displayed to users when an agent transfers a conversation, allowing for an optional substitution of the queue name. |
|---|---|
| What area does it affect? | Conversation Transfer Notifications |
| What does the default mean? | No default value is documented in this property record. |
| When should you review it? | Review this property when customizing user notifications or updating messaging standards. |
Raw metadata from the property record.
| Property name | com.glide.cs.transfer_to_queue_msg |
|---|---|
| Sys ID | 23d19a885375201055eeddeeff7b1204 |
| Type | string |
| Application | Global |
| Default value | |
| Description | The message that is sent my the system when an agent transfers the conversation to another queue. There is one optional substitution for the queue name. Example: Transferring to {0}. |
| Updated | 2024-05-25 03:38:55 |