com.glide.cs.va.deflection_tracking.enable The property com.glide.cs.va.deflection_tracking.enable enables the tracking of deflection metrics in the Virtual Agent. Admins should care about this setting to ensure accurate measurement of user interactions and the effectiveness of automated responses.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the Virtual Agent to track metrics related to deflection, helping assess the success of automated interactions. |
|---|---|
| What area does it affect? | Virtual Agent metrics |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when evaluating the performance of the Virtual Agent or adjusting tracking settings. |
Raw metadata from the property record.
| Property name | com.glide.cs.va.deflection_tracking.enable |
|---|---|
| Sys ID | 540899495387201033cdddeeff7b129f |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Enable tracking of deflection metrics in Virtual Agent. |
| Updated | 2024-05-25 03:38:59 |
Official references and nearby text excerpts where this property appears.
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