SN System Properties Reference
Property reference

com.glide.cs.va.sys_user

The com.glide.cs.va.sys_user property defines a specific user identifier for virtual agent interactions. Admins should review this property when configuring user access or troubleshooting virtual agent functionality.

Default: 7ba7351e8d74021087de63ac7f1f00e5 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the system user ID utilized by the virtual agent for processing requests and interactions.
What area does it affect? Virtual Agent Configuration
What does the default mean? The default value is "7ba7351e8d74021087de63ac7f1f00e5", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting virtual agent settings or managing user permissions.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.va.sys_user
Sys ID 7ba7351e8d74021087de63ac7f1f00e6
Type string
Application Global
Default value 7ba7351e8d74021087de63ac7f1f00e5
Description
Updated 2024-05-25 03:39:02

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... and modify the script as follows. a. Override the function checkInteraction from SSADeflectionHelperSNC checkInteraction: function(openedFor, windowStart, windowEnd) { var interactionRecord = new GlideRecord('interaction'); // Pulling Virtual Agent User sysId from com.glide.cs.va.sys_user property var vaUser = gs.getProperty('com.glide.cs.va.sys_user'); var windowConditions = 'opened_for=' + openedFor + '^sys_created_on>=' + windowStart + '^sys_created_on<=' + windowEnd; var interactionConditions = 'virtual_agent!=true^ORstateINon_hold,closed_abandoned^ORsys _created_by=system^ORopened_for.web_service_access_only!=fals e^opened_for.web_service_access_onlyISNOTEMPTY^ORopened_for.i nternal_integration_user!=false^opened_for.internal_integrati on_userISNOTEMPTY^assigned_to!=' + vaUser + ...