SN System Properties Reference
Property reference

com.glide.event_handler.auto_resolution

The com.glide.event_handler.auto_resolution property specifies the event handler for processing auto-resolution events related to virtual agent task assignments. Admins should review this property to ensure the correct handling of automated task assignments and their resolution processes.

Default: com.glide.cs.qlue.module.worker.AutoResolutionEventHandler Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the event handler responsible for managing auto-resolution events triggered by virtual agent task assignments.
What area does it affect? Event handling and automation
What does the default mean? The default value is "com.glide.cs.qlue.module.worker.AutoResolutionEventHandler", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring or troubleshooting virtual agent task assignments.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.event_handler.auto_resolution
Sys ID 59909fd573413010f14a063f34f6a753
Type string
Application Global
Default value com.glide.cs.qlue.module.worker.AutoResolutionEventHandler
Description Event handler to process Auto-resolution events (task.assigned_to.virtual_agent)
Updated 2024-05-25 03:38:59