com.glide.event_handler.awa_agent_capacityThe com.glide.event_handler.awa_agent_capacity property specifies the event handler for agent capacity management. Admins should review this setting to ensure optimal performance and resource allocation for automated workflows.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the event handler responsible for managing agent capacity within the system. |
|---|---|
| What area does it affect? | Agent capacity management |
| What does the default mean? | The default value is "com.snc.awa.platform.AgentCapacityEventHandler", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring automated workflows or adjusting resource allocation strategies. |
Raw metadata from the property record.
| Property name | com.glide.event_handler.awa_agent_capacity |
|---|---|
| Sys ID | bd3893d3834887108c60b2b6feaad3c3 |
| Type | string |
| Application | Global |
| Default value | com.snc.awa.platform.AgentCapacityEventHandler |
| Description | |
| Updated | 2026-04-10 00:17:12 |
Official references and nearby text excerpts where this property appears.