com.glide.interaction.autocreate_relationships

ServiceNow property description:

Enable or disable the automatic creation of Interaction Related Records when a Task or Knowledge Article is created, updated, or viewed within an Interaction tab in a workspace

Attributes

  • Sys ID: a1e7d65173e941104a905ee515f6a755
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `com.glide.interaction.autocreate_relationships` controls whether Interaction Related Records are automatically created when a Task or Knowledge Article is created, updated, or viewed within an Interaction tab in a workspace. When enabled, this property ensures that any relevant records are linked to the interaction, facilitating better tracking and management of related information. This can enhance the efficiency of handling interactions by automatically associating pertinent records without manual intervention. Disabling this property would require users to manually create these relationships, potentially increasing the administrative overhead. The property is particularly useful in environments where interactions frequently lead to the creation or modification of related records.

Source

Related property: com.glide.interaction.max_wrapup_duration