Property reference

`com.glide.pad.core.model.conversationalPlaybookAgent`

The property com.glide.pad.core.model.conversationalPlaybookAgent specifies the Sys ID of the agent responsible for managing the Conversational Playbooks feature. Admins should review this setting to ensure the correct agent is assigned for optimal functionality in conversational interactions.

Default: 9af0da66ffc58710f07fffffffffff76
Type: string
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It defines the specific agent that operates the Conversational Playbooks feature within the ServiceNow platform.
What area does it affect?	Conversational Playbooks
What does the default mean?	The default value is "9af0da66ffc58710f07fffffffffff76", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring or troubleshooting the Conversational Playbooks feature.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.pad.core.model.conversationalPlaybookAgent`
Sys ID	`8be994025361031006635d7a80f7b471`
Type	string
Application	Global
Default value	`9af0da66ffc58710f07fffffffffff76`
Description	Sys Id of agent that handles Conversational Playbooks feature
Updated	2026-06-19 09:50:41

Sources

Official references and nearby text excerpts where this property appears.

More in `com.glide`

Other properties in the same namespace.

com.glide.oneextend.batch_result_cancellation_timeout_minutes It specifies the duration after which idle batch result records in a progress state are automatically cancelle com.glide.oneextend.mosaic.async.use_hybrid_queue When enabled, this property redirects Mosaic async executions to the VA Hybrid Queue, allowing for efficient p com.glide.opennlu.predict.provider.context.name This property defines the name of the context for NLU predictions, impacting how conversations are processed a com.glide.outbound_tracking.disabled This property controls whether outbound usage metrics tracking is active, with a default setting of false, mea com.glide.pad.core.model.enableAppObjects This property activates app object support within the PAD, facilitating advanced application development featu com.glide.pad.core.model.enableAsyncUpdateSetSynchronizer This property controls whether update set synchronization occurs asynchronously, which can enhance system perf com.glide.pad.core.model.enableConversationalPlaybooks This property acts as a feature flag that activates the conversational playbooks functionality when set to tru com.glide.pad.core.model.enableDecisionActivities This property activates decision activity features in the Process Automation Designer, allowing for enhanced w

All 831 properties in com.glide →