Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
When enabled, this property prevents the calculation of travel time for agents, allowing for more flexible and efficient task assignments based on agent availability and ranking. |
| What area does it affect? |
Dynamic Scheduling |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when configuring task assignments or optimizing scheduling processes. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.dynamic.scheduling.ignoreAgentTravelTimeDuringScheduling |
| Sys ID |
1697a08477b720109743dffecf5a9990 |
| Type |
boolean |
| Application |
Global |
| Default value |
false |
| Description |
Property to ignore calculation of travel time for agents to task location based on schedule |
| Updated |
2021-06-08 10:30:02 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... automatically to the highest ranked agents. If the highest ranked agent is not available due to time off, the task is assigned to the next highest ranked agent. Enabling the com.snc.dynamic.scheduling.ignoreAgentTravelTimeDuringScheduling property displays the Ignore Travel option in work order tasks. For more information about enabling a dynamic scheduling property, see Properties installed with Field Service Management. The Ignore Travel option ...