Property reference

`com.snc.dynamic.scheduling.optimize_travel_time_rating`

The property optimizes the travel time rating for work blocks assigned to agents. Admins should review this setting to ensure efficient scheduling and timely task completion based on travel considerations.

Default: include_all_travel Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It determines how travel time is factored into the optimization rating for agents' work blocks, influencing task assignment efficiency.
What area does it affect?	Dynamic Scheduling Administration
What does the default mean?	The default value is "include_all_travel", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting scheduling strategies or optimizing agent task assignments.

Out of the box property record

Raw metadata from the property record.

Property name	`com.snc.dynamic.scheduling.optimize_travel_time_rating`
Sys ID	`78d9d575675420109743b1bb27415af8`
Type	choice list
Application	Global
Default value	`include_all_travel`
Description	Optimize work block travel time rating
Updated	2021-01-14 13:51:46

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... when auto-assigning that task agents. Access hours are activated using Field Ser Access Hours Manageme (com.snc.fsm_access_ho plugin. • Type: true/false • Default value: false Optimize work block travel time rating com.snc.dynamic.scheduling.optimize_travel_time_rating Optimize work block travel time rating. • Type: choice list • Default value: Include all trave The following is more details on property options: • Include travel to task - ...