Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property determines whether dynamic scheduling can use default work schedules when agents' work schedules are not applicable. |
| What area does it affect? |
Dynamic Scheduling |
| What does the default mean? |
The default value is "true", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when configuring scheduling behavior for agents and optimizing workforce management. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.dynamic.scheduling.useWorkScheduleOnly |
| Sys ID |
363094633dd37110f877e6777494b994 |
| Type |
string |
| Application |
Global |
| Default value |
true |
| Description |
Allow Dynamic Scheduling to only use work schedule/WFO |
| Updated |
2023-12-29 11:51:07 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... assigns a work order task to the nearest agent if they are within travel distance. • Type: integer • Default value: 5 Allow Dynamic Scheduling to only use work schedule/WFO com.snc.dynamic.scheduling.useWorkScheduleOnly Controls whether dynamic scheduling and workforce optimization can fall back to the default work schedule when scheduling agents. When set to true, the scheduling engine d not fall back to ...