com.snc.incident.clone_fields_on_reopen
ServiceNow property description:
List of fields (comma-separated) to copy from the original incident when an incident is reopened by email.
Attributes
- Sys ID: 4007a4a19f2302000391b89a442e703c
- Type: string
- Application: Global
- Default value: additional_assignee_list,assignment_group,business_service,caller_id,category,cmdb_ci,company,description,group_list,impact,knowledge,location,parent,parent_incident,priority,problem_id,rfc,severity,short_description,subcategory,urgency,watch_list
AI generated property description:
The ServiceNow property `com.snc.incident.clone_fields_on_reopen` specifies a list of fields that should be copied from the original incident when an incident is reopened via email. This property is configured as a comma-separated list, allowing administrators to define which specific fields' values are retained and transferred to the reopened incident. This functionality ensures that critical information from the original incident is preserved, facilitating continuity and context for incident management. The property is particularly useful for maintaining consistency and reducing the need for manual data re-entry when incidents are reopened. For more detailed information, refer to the ServiceNow documentation on reopening incidents.
Source