SN System Properties Reference
Property reference

com.snc.incident.clone_fields_on_reopen

The com.snc.incident.clone_fields_on_reopen property specifies which fields from the original incident are copied when an incident is reopened via email. Admins should review this property to ensure relevant information is retained for effective incident management.

Default: additional_assignee_list,assignment_group,business_service,caller_id,category,cmdb_ci,company,description,group_list,impact,knowledge,location,parent,parent_incident,priority,problem_id,rfc,severity,short_description,subcategory,urgency,watch_list Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines a list of fields that are duplicated from the original incident to the reopened incident, facilitating continuity in incident tracking.
What area does it affect? Incident Management
What does the default mean? The default value is "additional_assignee_list,assignment_group,business_service,caller_id,category,cmdb_ci,company,description,group_list,impact,knowledge,location,parent,parent_incident,priority,problem_id,rfc,severity,short_description,subcategory,urgency,watch_list", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring incident handling processes or adjusting field visibility for reopened incidents.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.incident.clone_fields_on_reopen
Sys ID 4007a4a19f2302000391b89a442e703c
Type string
Application Global
Default value additional_assignee_list,assignment_group,business_service,caller_id,category,cmdb_ci,company,description,group_list,impact,knowledge,location,parent,parent_incident,priority,problem_id,rfc,severity,short_description,subcategory,urgency,watch_list
Description List of fields (comma-separated) to copy from the original incident when an incident is reopened by email.
Updated 2024-05-25 04:33:02