com.snc.incident.communicate_prb_workaround_to_inc_worknotes

ServiceNow property description:

When set true, all the communication from problem record will be journeled in worknotes field in related incident.

Attributes

  • Sys ID: 106170f54324561085678772d9b8f2ff
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property com.snc.incident.communicate_prb_workaround_to_inc_worknotes controls how communication from a problem record is logged in related incidents. Its default value is true, which means that any workaround or communication entered in the problem record is automatically journaled into the work notes field of linked incidents. Setting this property to false prevents this automatic journaling, requiring incident managers to manually share relevant updates. Administrators configure this property to improve transparency and reduce duplication of effort when multiple incidents are tied to a single problem. Keeping it enabled ensures consistent communication across related records, but disabling it may be appropriate in environments with strict note management or limited information-sharing requirements.

Source

Related property: com.snc.on_call.announcement_message