Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
When enabled, it journals all communications from a problem record into the worknotes of the related incident, enhancing visibility and tracking. |
| What area does it affect? |
Incident Management |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when configuring incident documentation practices or during incident management process audits. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.incident.communicate_prb_workaround_to_inc_worknotes |
| Sys ID |
106170f54324561085678772d9b8f2ff |
| Type |
boolean |
| Application |
Global |
| Default value |
true |
| Description |
When set true, all the communication from problem record will be journeled in worknotes field in related incident. |
| Updated |
2025-07-23 23:13:53 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... of comment style for incident additional comments. Incident work notes style (glide.ui.incident_activity.style.work_notes) Enter the HTML syntax of work notes style for incident additional comments. Communicate problem workaround to incident worknotes (com.snc.incident.communicate_prb_workaround_to_inc_worknotes) Select the check box to add the event as Work notes (Private) field instead of the Additional comments (Customer visible) field for the incident associated with the problem record when ...
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