SN System Properties Reference
Property reference

com.snc.incident.communicate_prb_workaround_to_inc_worknotes

This property enables the journaling of all communication from a problem record into the worknotes field of the associated incident. Admins should ensure this setting is enabled to maintain comprehensive incident documentation and facilitate better incident management.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? When enabled, it journals all communications from a problem record into the worknotes of the related incident, enhancing visibility and tracking.
What area does it affect? Incident Management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring incident documentation practices or during incident management process audits.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.incident.communicate_prb_workaround_to_inc_worknotes
Sys ID 106170f54324561085678772d9b8f2ff
Type boolean
Application Global
Default value true
Description When set true, all the communication from problem record will be journeled in worknotes field in related incident.
Updated 2025-07-23 23:13:53