com.snc.incident.copy.attributes

ServiceNow property description:

List of attributes (comma-separated) that will be copied from the originating incident

Attributes

  • Sys ID: 110d231a531232000600e26b88dc3474
  • Type: string
  • Application: Global
  • Default value: assignment_group,business_service,category,caused_by,cmdb_ci,company,description,impact,location,parent_incident,problem_id,rfc,short_description,subcategory,urgency,priority,service_offering
AI Logo

AI generated property description:

The ServiceNow property `com.snc.incident.copy.attributes` specifies a list of attributes that will be copied from the originating incident when a new incident is created. This property is configured as a comma-separated list, allowing administrators to define which fields should be duplicated in the new incident record. For example, if the property is set to "priority,category,subcategory", these specific fields will be copied from the original incident to the new one. This feature helps maintain consistency and saves time by automatically transferring relevant information. The property can be customized to fit the specific needs of an organization's incident management process.

Source

Related property: com.snc.incident.copy.rl.task_ci.attributes