Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property defines a list of attributes that will be copied from the originating incident to new incidents, ensuring important details are retained. |
| What area does it affect? |
Incident Management |
| What does the default mean? |
The default value is "assignment_group,business_service,category,caused_by,cmdb_ci,company,description,impact,location,parent_incident,problem_id,rfc,short_description,subcategory,urgency,priority,service_offering", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when configuring incident templates or adjusting incident handling processes. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.incident.copy.attributes |
| Sys ID |
110d231a531232000600e26b88dc3474 |
| Type |
string |
| Application |
Global |
| Default value |
assignment_group,business_service,category,caused_by,cmdb_ci,company,description,impact,location,parent_incident,problem_id,rfc,short_description,subcategory,urgency,priority,service_offering |
| Description |
List of attributes (comma-separated) that will be copied from the originating incident |
| Updated |
2024-05-25 03:59:35 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... check box to be able to copy attachments from original incidents when an incident is copied for created. List of attributes (comma-separated) that will be copied from the originating incident (com.snc.incident.copy.attributes) Enter the name of the attributes that you want to be copied from the original incident to the new incident when © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ...
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