com.snc.on_call_rotation.escalation_rule_rota_overlap

ServiceNow property description:

Escalation rule which applies when Shifts overlap. Settings are - [start: Escalate to outgoing Shift, end: Escalate to incoming Shift, all: Escalate to all Shifts].

Attributes

  • Sys ID: eb3407f80b9b1300d93f478d83673a48
  • Type: choice list
  • Application: Global
  • Default value: all
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AI generated property description:

The ServiceNow property `com.snc.on_call_rotation.escalation_rule_rota_overlap` determines the escalation rule to apply when on-call shifts overlap. The settings for this property include "start," "end," and "all." When set to "start," escalations are directed to the outgoing shift. When set to "end," escalations are directed to the incoming shift. When set to "all," escalations are directed to all overlapping shifts. This property helps manage how escalations are handled during shift transitions to ensure proper coverage.

Source

Related property: com.snc.on_call_rotation.allow_rota_overlap