SN System Properties Reference
Property reference

com.snc.on_call_rotation.log_escalations

The com.snc.on_call_rotation.log_escalations property determines if escalation details are logged in the system. When set to true, it provides visibility into escalation events, which can be crucial for auditing and troubleshooting purposes.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property enables or disables the logging of escalation details within the on-call rotation feature.
What area does it affect? On-call rotation logging
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring logging preferences for on-call escalation management.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.on_call_rotation.log_escalations
Sys ID 110b43c9c70b00100c54885827c2605f
Type boolean
Application Global
Default value false
Description Configuration to control whether to log escalation details.
Updated 2024-05-25 04:37:22

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... trademarks of the respective companies with which they are associated. 2840 About this task Note: • Escalation logging must be enabled to view the On-Call Escalation Tracking page. See the com.snc.on_call_rotation.log_escalations property in System properties for On-Call Scheduling. • An on-call escalation is canceled when the assignment group of the associated task record, for example, an incident, changes to a different ...
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