SN System Properties Reference
Property reference

com.snc.on_call_rotation.new_trigger_engine

The com.snc.on_call_rotation.new_trigger_engine property enables the new trigger engine for on-call rotations. It is particularly relevant when the Trigger Rule's action is set to Subflow, affecting how triggers are processed.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property activates the new trigger engine, which modifies the behavior of trigger actions specifically when using Subflow in Trigger Rules.
What area does it affect? On-call rotation management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring or troubleshooting on-call rotation triggers.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.on_call_rotation.new_trigger_engine
Sys ID f8d4808b53c21210adc6ddeeff7b1279
Type boolean
Application Global
Default value true
Description Enable new trigger engine. Only applies when Trigger Rule > Trigger action is Subflow. For more details, see this <a href="https://servicenow.com/docs/?context=on-call-new-trigger-engine&version=latest">link</a>
Updated 2025-05-30 00:12:13

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... when the following conditions are met: • Subflows are used. The new engine is only applicable to on-call subflows and not the workflows. • The On-Call rotation new trigger engine [com.snc.on_call_rotation.new_trigger_engine] system property is set to true. Configuring On-Call Scheduling Plan and configure On-Call Scheduling properties, templates, trigger rules, escalation policies, rosters, and schedules. As an administrator, you can configure preferences ...
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