com.snc.problem_management.models.enabled

ServiceNow property description:

[WARNING] Read KB1638519 before changing this property: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638519 Enable models for Problem Management. This will impact the Problem and Problem Task tables, where newly created records in these tables will exclusively make use of Problem and Problem Task Models. Any older Problems that are not based on models will continue following the previous guided lifecycle process, as will any associated Problem Tasks.

Attributes

  • Sys ID: cb0e6a0b43100210644b3d1e2ab8f2a6
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

In ServiceNow, the com.snc.problem_management.models.enabled property controls the use of Problem Management models. When this property is set to true, it allows the creation and utilization of predefined templates, known as problem models, to handle recurring issues efficiently. These models standardize the problem resolution process by defining specific steps and workflows, ensuring consistency and reducing resolution times. This approach is particularly beneficial for distinguishing between reactive problem management (addressing issues after they occur) and proactive problem management (preventing issues before they arise)

Source

Related property: com.snc.change_management.core.log