com.snc.problem_management.models.enabledThis property enables the use of models for Problem Management in ServiceNow. Admins should be aware that newly created Problem and Problem Task records will utilize these models, affecting how these records are managed.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the system to use Problem and Problem Task Models for new records, while older records will retain their previous lifecycle processes. |
|---|---|
| What area does it affect? | Problem Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when implementing or modifying Problem Management processes. |
Raw metadata from the property record.
| Property name | com.snc.problem_management.models.enabled |
|---|---|
| Sys ID | cb0e6a0b43100210644b3d1e2ab8f2a6 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | [WARNING] Read KB1638519 before changing this property: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638519 Enable models for Problem Management. This will impact the Problem and Problem Task tables, where newly created records in these tables will exclusively make use of Problem and Problem Task Models. Any older Problems that are not based on models will continue following the previous guided lifecycle process, as will any associated Problem Tasks. |
| Updated | 2024-03-25 04:51:19 |