com.snc.sla.calculate_planned_end_time_after_breach

ServiceNow property description:

Adjust Breach Time of SLAs after they have breached
 Set to Yes to ensure that any pause time will extend the breach time after a Task SLA has breached. This may lead to inaccurate future breach estimates.
Set to No to ensure that breach time is not changed after a Task SLA has breached.

Attributes

  • Sys ID: dbf2b2c1eb3201003623666cd206fedb
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property `com.snc.sla.calculate_planned_end_time_after_breach` determines whether the planned end time of an SLA (Service Level Agreement) should be recalculated after a breach occurs. When this property is set to true, the system recalculates the planned end time based on the current time and the remaining duration of the SLA. This ensures that the planned end time reflects the actual time left to meet the SLA after a breach. If set to false, the planned end time remains unchanged even after a breach. This property helps in accurately tracking and managing SLAs by providing updated timelines post-breach.

Source

Related property: com.snc.sla.calculation.use_time_left