SN System Properties Reference
Property reference

com.snc.sla.calculation.always_run_relative_duration_script

The property com.snc.sla.calculation.always_run_relative_duration_script determines whether the relative duration script is consistently applied for Task SLA calculations. Setting it to true ensures that the script runs every time, which can be crucial for accurate SLA duration management.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property, when set to true, forces the relative duration script to execute for every calculation of a Task SLA's duration, rather than just at attachment.
What area does it affect? SLA Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when adjusting SLA calculation methods or troubleshooting duration discrepancies.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.sla.calculation.always_run_relative_duration_script
Sys ID 276e93e657111300e289ac11ac94f94f
Type boolean
Application Global
Default value false
Description Set this property to "true" if the relative duration script should always be used to calculate the duration of a Task SLA that is based on a relative duration. With this property set to "false", the relative duration script will only be executed once when the SLA is attached and subsequent calculations will use the "Original Breach Time" field to derive the duration of the SLA.
Updated 2024-05-25 03:38:55

Sources

Official references and nearby text excerpts where this property appears.