This is typically used to prevent 'long since breached' records from being unnecessarily updated.
Default is 1000. Set to 0 to stop all calculations and leave blank to enable calculation of all task SLAs.'>

com.snc.sla.calculation.percentage

ServiceNow property description:

Percentage at which scheduled jobs stop refreshing Task SLA timings
 Maximum 'Actual elapsed percentage' value after which the 'SLA - update calculations' scheduled jobs will stop regularly calculating a Task SLA's time values.
This is typically used to prevent 'long since breached' records from being unnecessarily updated.
Default is 1000. Set to 0 to stop all calculations and leave blank to enable calculation of all task SLAs.

Attributes

  • Sys ID: c4b5e6770a0a0ba812edf05bf43c0e1a
  • Type: integer
  • Application: Global
  • Default value: 1000
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AI generated property description:

The ServiceNow property `com.snc.sla.calculation.percentage` is used to determine how the percentage of elapsed time for an SLA (Service Level Agreement) is calculated. According to the documentation, this property can be configured to either include or exclude the time when the task is in a paused state. By default, the calculation includes the paused time, but setting this property to false will exclude it. This configuration is crucial for accurate SLA reporting and management, ensuring that the elapsed time reflects the actual working time on a task. Adjusting this property helps organizations better align their SLA metrics with their operational realities.

Source

Related property: com.snc.sla.calculatorng.log