com.snc.sla.calculation.use_time_left

ServiceNow property description:

Use Business time left field to determine if an SLA is breached
 Set to Yes to ensure the value of the Business time left field on a Task SLA is used to determine if it has breached.
Set to No to ensure the value of the Business percentage field is used to determine if it has breached.
Note: The percentage value is rounded to 2 decimal places, such as 99.51% rounded to 100%, which may lead to a Task SLA being incorrectly set to have a breached status.

Attributes

  • Sys ID: 250ebb90ef232100438236caa5c0fb59
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property `com.snc.sla.calculation.use_time_left` determines how the system calculates the remaining time for Service Level Agreements (SLAs). When this property is set to true, the system uses the actual time left to breach the SLA, considering any pauses or resumptions in the SLA timeline. This ensures a more accurate reflection of the SLA's status by accounting for any interruptions. Conversely, if set to false, the system calculates the remaining time based on a continuous countdown from the SLA's start time, ignoring any pauses. This property is crucial for organizations that need precise SLA tracking to ensure compliance and performance. For more details, refer to the ServiceNow documentation on configuring SLA properties.

Source

Related property: com.snc.sla.calculation.percentage