com.snc.sla.calculation.use_time_leftThe com.snc.sla.calculation.use_time_left property determines whether the Business time left field is used to assess SLA breaches. Setting it to Yes ensures accurate tracking of SLA compliance based on remaining business time, which is crucial for effective service management.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the SLA breach assessment method, allowing the use of either Business time left or Business percentage fields. |
|---|---|
| What area does it affect? | SLA Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring SLA calculations or troubleshooting SLA breach statuses. |
Raw metadata from the property record.
| Property name | com.snc.sla.calculation.use_time_left |
|---|---|
| Sys ID | 250ebb90ef232100438236caa5c0fb59 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | <span style="font-weight:bold;font-size: larger">Use Business time left field to determine if an SLA is breached<br/></span> Set to Yes to ensure the value of the <b>Business time left</b> field on a Task SLA is used to determine if it has breached.<br/> Set to No to ensure the value of the <b>Business percentage field</b> is used to determine if it has breached.<br/><b>Note</b>: The percentage value is rounded to 2 decimal places, such as 99.51% rounded to 100%, which may lead to a Task SLA being incorrectly set to have a breached status. |
| Updated | 2024-05-25 05:07:21 |