Set to No if you want the SLA engine to perform a case-insensitive match when checking an SLA Definition's conditions'>

com.snc.sla.condition.case_sensitive

ServiceNow property description:

Conditions in SLA Definitions are case-sensitive
 Set to Yes if you want the SLA engine to perform a case-sensitive match when checking an SLA Definition's conditions
Set to No if you want the SLA engine to perform a case-insensitive match when checking an SLA Definition's conditions

Attributes

  • Sys ID: 1476d3b4eb1032002a7a666cd206feaf
  • Type: true | false
  • Application: Global
  • Default value: false
Related property: com.snc.sla.condition.timers