com.snc.sla.engine.async

ServiceNow property description:

Execute the 2011 SLA engine asynchronously
 Set to Yes to create a scheduled job to run the SLA engine when a task is created or updated (Note: This results in a slight delay in the Task SLA records being created and updated).
Set to No to run the SLA engine synchronously when a task is inserted or updated and thus make it visible immediately.

Attributes

  • Sys ID: 6d2c96237f00000178b3be60521423a4
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property `com.snc.sla.engine.async` determines whether the Service Level Agreement (SLA) engine runs asynchronously. When set to true, the SLA engine processes tasks in the background, which can improve system performance by offloading SLA calculations from the main thread. This is particularly useful in environments with a high volume of SLA-related activities, as it helps to prevent potential performance bottlenecks. Conversely, setting this property to false will make the SLA engine run synchronously, processing tasks in real-time as they occur. Adjusting this property can be crucial for optimizing the performance and responsiveness of the ServiceNow instance.

Source

Related property: com.snc.sla.engine.version