Property reference

com.snc.sla.repair.use_repair_workflow

The com.snc.sla.repair.use_repair_workflow property determines whether to use the Repair workflow for SLA repairs instead of the standard SLA Definition workflow. Admins should consider enabling this property to ensure that SLA repairs follow a specific process tailored for repairs.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property, when set to true, directs the system to utilize a designated Repair workflow for SLA repairs, overriding the default SLA Definition workflow.
What area does it affect? SLA Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring SLA repair processes or troubleshooting SLA issues.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.sla.repair.use_repair_workflow
Sys ID aa0b7d25373331003e7d40ed9dbe5dde
Type boolean
Application Global
Default value false
Description When repairing SLAs, use the Repair workflow instead of the one configured on the SLA Definition
Updated 2024-05-25 04:28:11