SN System Properties Reference
Property reference

com.snc.task.refresh_impacted_services

The property com.snc.task.refresh_impacted_services specifies which task types have the 'Refresh Impacted Services' action enabled. Admins should review this setting to ensure that the appropriate task types, such as incidents and change requests, are configured correctly for service impact management.

Default: incident,change_request Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It defines a list of task types that allow the 'Refresh Impacted Services' action, impacting how service disruptions are managed.
What area does it affect? Task Management
What does the default mean? The default value is "incident,change_request", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring task types or during service impact assessments.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.task.refresh_impacted_services
Sys ID eee3f4c2531203006725ddeeff7b1286
Type string
Application Global
Default value incident,change_request
Description List of all the Task types where 'Refresh Impacted Services' action is enabled
Updated 2024-05-25 03:39:12

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Services was only available for Change Request table. From this release, it is available for tables that extend the Task table. The list of these tables is driven by the com.snc.task.refresh_impacted_services property. This UI action populates the Impacted Services/CIs related list based on the primary CI i.e. the CI that is mentioned on the form. • The Impacted Services list includes ...
Documentation excerpt View supporting context
Context preview Snippet 2
... > Properties com.snc.task.associate_ci List of all task types where user wants to associate CIs using a List system. • Type: string • Default: incident,problem,change_request • Location: System Property [sys_properties] table com.snc.task.refresh_impacted_services List of all task types where Refresh Impacted Services UI action is enabled. • Type: string • Default value: incident,change_request • Location: System Property [sys_properties] table com.snc.time_card.default_rate (Cost Management plugin) ...