Property reference

`csp.legacy_chat`

The csp.legacy_chat property determines whether the legacy form-based chat widget is displayed in the portal header. Setting this property to true disables the legacy chat option, allowing for a more modern chat experience with pre-chat surveys.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This boolean property controls the visibility of the legacy chat widget in the ServiceNow portal header, impacting user interaction with chat features.
What area does it affect?	Conversational Interfaces
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when upgrading or configuring chat features to ensure the desired chat experience is enabled.

Out of the box property record

Raw metadata from the property record.

Property name	`csp.legacy_chat`
Sys ID	`2969964053190010717cddeeff7b12d1`
Type	boolean
Application	Global
Default value	`false`
Description
Updated	2026-04-10 06:07:14

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... for users who are not logged in. 2. Disable the legacy form-based chat widget from appearing in the portal header. a. Type sys_properties_list.do from your instance. b. Search for the csp.legacy_chat property. c. Set the property value to true. d. Click Update. The Chat option from the portal header is disabled. 3. Include the chat widget to appear on the Consumer ...