enable_topic_content_lang_fallback

ServiceNow property description:

Toggle the language fallback mechanism for KB articles in topic content

Attributes

  • Sys ID: 526ba96793310210a6f3c6c854891855
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property enable_topic_content_lang_fallback determines whether the language fallback mechanism is applied to knowledge base articles displayed in topic content. Its default value is true, which means that if an article is not available in the user’s preferred language, the system will automatically display it in the base language of the knowledge base. Setting the property to false disables this fallback, causing untranslated content to be omitted from topic results. Administrators configure this property to balance user experience and content governance, ensuring either broad access to information or strict adherence to localization policies. The main implication is that disabling fallback may reduce article visibility for users in multilingual environments, while enabling it ensures coverage but may mix languages in the interface.

Source

Related property: gc_search.key