Property reference

evt_mgmt.alert_reopens_incident

The evt_mgmt.alert_reopens_incident property determines how incidents are handled when an alert is reopened. Admins should review this setting to understand its impact on incident states and ensure proper incident management workflows.

Default
new
Type
choice list
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the behavior of incident processing when an associated alert is reopened, affecting whether incidents are reopened, created, or left unchanged.
What area does it affect? Incident Management
What does the default mean? The default value is "new", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring alert handling processes or troubleshooting incident management workflows.

Out of the box property record

Raw metadata from the property record.

Property name evt_mgmt.alert_reopens_incident
Sys ID 0b018b12eb2211004d7763fba206fe34
Type choice list
Application Global
Default value new
Description Reopening alerts will:
Updated 2014-02-20 10:47:27

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... or you can reopen an alert by changing its state. When an alert reopens, any associated incidents can also be updated or reopened according to the incident state and the evt_mgmt.alert_reopens_incident property. Before you begin Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user About this task When an alert is reopened, the related incident is processed as follows: • If the incident is ...

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