SN System Properties Reference
Property reference

glide.authenticate.failed_redirect

The glide.authenticate.failed_redirect property specifies the URL to which users are redirected after a failed Single Sign-On (SSO) attempt. This ensures users receive relevant information or support options, improving their experience during authentication issues.

Default: logout_success.do Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the redirect URL for users encountering a failed SSO attempt, allowing for customized error handling and support.
What area does it affect? Authentication and User Experience
What does the default mean? The default value is "logout_success.do", which is the baseline setting used unless it is changed.
When should you review it? Review this property when setting up SSO or updating user support resources.

Out of the box property record

Raw metadata from the property record.

Property name glide.authenticate.failed_redirect
Sys ID 885709e80a0a3c740144c4315b1be301
Type string
Application Global
Default value logout_success.do
Description URL to redirect users after a failed SSO attempt. Possibilities include the URL of a public knowledge article that describes the error and has helpful links, or an internal company URL (e.g., http://portal.companya.com/error)
Updated 2024-05-25 03:54:24

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... IdP host name to the property value. Note: To learn more about this property, see Enforce URL allowlist check in Instance Security Hardening Settings. Set (or create‎ the system property glide.authenticate.failed_redirect to redirect failed authentication requests to this URL. The token used to authenticate the user or the request is signed with the signature algorithm http:// www.w3.org/2001/04/xmldsig- more rsa-sha256 which is ...
Documentation excerpt View supporting context
Context preview Snippet 2
... a description to an existing range Authentication PRB1891591 Customer workflow triggered from last_login_time updates can cause the ACL result to be cached as guest in transaction Authentication PRB1975818 The property glide.authenticate.failed_redirect is not working after login failure Authentication PRB1897600 Log mutual authentication errors in AuthnLog for Dev Crypto API calls using mutual authentication © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, ...
Additional source link Another external reference for this property
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