glide.awa.agent_affinity.enabledThe glide.awa.agent_affinity.enabled property determines whether agent affinity is enabled for assignment workflows. When enabled, it ensures that tasks are assigned to the same agent consistently, which can improve efficiency and accountability.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls the agent affinity feature in assignment workflows, impacting how tasks are distributed among agents. |
|---|---|
| What area does it affect? | Assignment workflows |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring assignment strategies or optimizing task distribution among agents. |
Raw metadata from the property record.
| Property name | glide.awa.agent_affinity.enabled |
|---|---|
| Sys ID | dc86340fb7000010708bb37bee11a9ea |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | |
| Updated | 2019-09-26 15:52:35 |
Official references and nearby text excerpts where this property appears.