Property reference

glide.awa.assignment.parallelization

The glide.awa.assignment.parallelization property enables Advanced Work Assignment to utilize all available nodes for executing work item offers. This setting enhances efficiency by allowing multiple agents to be notified simultaneously, which is particularly important in high-demand scenarios.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines whether Advanced Work Assignment uses all nodes for work item offers, improving the speed of agent notifications and work item processing.
What area does it affect? Advanced Work Assignment
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when optimizing performance for agent notifications and work item processing.

Out of the box property record

Raw metadata from the property record.

Property name glide.awa.assignment.parallelization
Sys ID c235e442730330104a905ee515f6a7aa
Type boolean
Application Global
Default value true
Description If true, Advanced Work Assignment will employ all nodes, instead of only the node that matched agents with items, to execute work item offers (update work items to "Pending Accept" state and notify the agents).
Updated 2021-10-08 07:04:33

Sources

Official references and nearby text excerpts where this property appears.