Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property determines whether Advanced Work Assignment uses all nodes for work item offers, improving the speed of agent notifications and work item processing. |
| What area does it affect? |
Advanced Work Assignment |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when optimizing performance for agent notifications and work item processing. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.awa.assignment.parallelization |
| Sys ID |
c235e442730330104a905ee515f6a7aa |
| Type |
boolean |
| Application |
Global |
| Default value |
true |
| Description |
If true, Advanced Work Assignment will employ all nodes, instead of only the node that matched agents with items, to execute work item offers (update work items to "Pending Accept" state and notify the agents). |
| Updated |
2021-10-08 07:04:33 |
Sources
Official references and nearby text excerpts where this property appears.
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