glide.awa.bypass_max_wait_time.enabledThe glide.awa.bypass_max_wait_time.enabled property overrides the maximum wait time for work items in the queue with the assignment rule timeout. This prevents items from disappearing prematurely in an agent's inbox, ensuring better visibility and management of tasks.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It allows work items to remain visible in an agent's inbox by using the assignment rule timeout instead of the queue's maximum wait time. |
|---|---|
| What area does it affect? | Agent Workspace Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring assignment rules or managing agent workload visibility. |
Raw metadata from the property record.
| Property name | glide.awa.bypass_max_wait_time.enabled |
|---|---|
| Sys ID | 2781b6804f203110b1ce9f1122ce0b97 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Overrides the queue max wait time with the assignment rule time out to prevent work items from disappearing prematurely in an agent's inbox. |
| Updated | 2023-08-09 09:41:34 |
Official references and nearby text excerpts where this property appears.