SN System Properties Reference
Property reference

glide.awa.enable_routing_subflow

The glide.awa.enable_routing_subflow property enables the execution of subflows on AWA queues during work item routing. Admins should consider enabling this property to enhance workflow automation and ensure that routing processes utilize defined subflows effectively.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property controls whether subflows are executed when work items are routed through AWA queues, impacting the routing behavior of service channels.
What area does it affect? AWA queues and routing
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring AWA workflows or optimizing routing processes.

Out of the box property record

Raw metadata from the property record.

Property name glide.awa.enable_routing_subflow
Sys ID 4c9091c0537141106751ddeeff7b1209
Type boolean
Application Global
Default value false
Description Enables the execution of subflows defined on the AWA queues when work items are routed.
Updated 2022-02-22 09:45:47

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... property overrides the queue's max wait time value with the assignment rule's timeout value to help prevent work items from disappearing prematurely in an agent's inbox. Enable/disable execution of subflows glide.awa.enable_routing_subflow Enables/disables the execution of subflows defined on the AWA queues when work items are routed. • Type: true | false • Default value: false For information on adding a system ...